Returns, Exchanges and Refunds
We want you to be happy with your purchase from Millar & More.
Please choose carefully as refunds are not provided for change of mind or incorrect selection. If you make an error when processing an order please contact us immediately so we can resolve the error.
We recommend you read through our return exchange refund policy so you are familiar with both our policy and your rights under Australian consumer law.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The Return Process
- Contact us at email@example.com with details of your intended return
- Include any details relevant to the return of the item
- Wait for our response. We will contact you as quickly as possible, we aim for 48 hours maximum.
If your return is accepted we’ll issue you with a RA#, and instruction on where to send your your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs for returns will be the buyers' responsibility.
If returned items are damaged during transit to us, we will not accept responsibility for any damage caused. If the item is fragile please ensure it is sufficiently protected for transit.
We are happy to answer any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will need to contact us within 48 hours.
Exceptions / non-returnable items
Certain types of items cannot be returned; these products are
- Custom products (such as special orders or personalised items)
- Personal care goods (such as beauty products).
- Sale items or Gift cards
- Furniture items
Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns for exchanges
Please follow the returns process above. If your return is accepted we may offer a return for exchange or store credit. All postage costs applicable to returns are at the customers expense.
Please follow the returns process above. A refund might be provided where the item
- has a serious fault that was not known at the time of purchase
- does not do the job you were led to believe it would do
- does not fit the description
- does not match the sample you were shown
- Is faulty and cannot be repaired with a reasonable time
We will inspect your return when we receive it and let you now if your refund was approved. If approved you’ll be refunded on your original payment method. Please remember it can take some time for banks and credit unions to process refunds.
Above all we want your return experience with us to be easy and pleasant.